1. The NDIS and this Service Agreement
This Service Agreement is made between Therapy Mode (the Provider) and the participant named above (the Participant) for the purpose of providing Occupational Therapy services under the Participant’s NDIS plan.
The parties agree that this Service Agreement is made in the context of the National Disability Insurance Scheme (NDIS), which aims to:
- Support the independence and social and economic participation of people with disability;
- Enable people with disability to exercise choice and control in the pursuit of their goals and in the planning and delivery of their supports; and
- Provide reasonable and necessary supports, including early intervention supports, for participants.
Therapy Mode delivers services in accordance with the National Disability Insurance Scheme Act 2013 and Rules, the NDIS Pricing Schedule 2026–27 (effective 1 July 2026), the NDIS Code of Conduct, the NDIS Practice Standards, the Australian Consumer Law, and applicable Allied Health professional codes (including the AHPRA Code of Conduct for Occupational Therapists).
2. Schedule of Supports
The Provider agrees to provide the Participant with Occupational Therapy services as set out in this Schedule of Supports. All prices are stated in accordance with the NDIS Pricing Schedule 2026–27. NDIS supports delivered under this Agreement are GST-free under section 38-38 of A New Tax System (Goods and Services Tax) Act 1999.
From 1 July 2026, each therapy discipline has six distinct line items. The Provider will only claim against the line item that corresponds to the activity actually delivered.
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Support Item
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Item Number
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Unit
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Hourly Rate (National)
|
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Therapy – Occupational Therapist – Direct Service
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15_617_0128_1_3
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Per hour
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$193.99
|
|
Therapy – Occupational Therapist – Non-Face-to-Face
|
Refer Pricing Schedule
|
Per hour
|
$193.99
|
|
Therapy – Occupational Therapist – Telehealth
|
Refer Pricing Schedule
|
Per hour
|
$193.99
|
|
Therapy – Occupational Therapist – NDIA Requested Reports
|
Refer Pricing Schedule
|
Per hour
|
$193.99
|
|
Therapy – Occupational Therapist – Provider Travel
|
Refer Pricing Schedule
|
Per hour
|
$97.00
|
|
Therapy – Occupational Therapist – Short Notice Cancellation
|
Refer Pricing Schedule
|
Per hour
|
$193.99
|
|
Therapy Assistant – Level 2 (under OT delegation and supervision)
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Refer Pricing Schedule
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Per hour
|
$86.79
|
|
Travel – Non-Labour Costs (vehicle running costs)
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As per NDIS rules
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Per km
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Up to NDIA cap
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Note on remote areas: Where services are delivered in regional, remote or very remote areas (as defined by the Modified Monash Model), a national, remote (40%) or very remote (50%) loading may apply consistent with the NDIS Pricing Schedule.
2.1 Types of Service the Participant May Receive
Subject to the Participant’s NDIS plan and stated goals, services may include:
- Ongoing Occupational Therapy sessions (home, school, workplace, community or telehealth) at a frequency agreed with the Participant (e.g. weekly, fortnightly, monthly);
- Initial assessment and goal setting;
- Plan review reports (indicative 5 hours, depending on complexity);
- Functional Capacity Assessments (typically 10–15 hours depending on complexity);
- Assistive Technology (AT) assessment and prescription (Low-risk 2–6 hours; High-risk 6–18 hours);
- Home Modification assessments and reports (hours depending on complexity and category);
- Therapy delivered by an Allied Health Assistant (Therapy Assistant – Level 2) working under the delegation and supervision of the Occupational Therapist; and
- Liaison, planning and supervision activities required to deliver safe and effective therapy.
3. Provider Travel
Travel is charged in line with the NDIS Pricing Schedule and only where the Participant has agreed to in-person delivery at a non-clinic location.
- Provider travel labour costs: Provider travel time is claimed at 50% of the Occupational Therapist hourly rate, i.e. $97.00 per hour, against the dedicated Provider Travel line item.
- Time limits: Up to 30 minutes one-way for participants in MMM 1–3 (metropolitan and regional) and up to 60 minutes one-way for participants in MMM 4–5 (remote and very remote). Return travel may also be claimed from the final appointment of the day, apportioned across participants where appropriate.
- Travel non-labour costs: Reasonable vehicle running costs (e.g. per kilometre charge) may be claimed up to the NDIA-permitted limit applicable to the relevant region, and only where there is no NDIS Transport funding available in the Participant’s plan for the same trip.
- Travel will be apportioned between participants where the Provider travels to multiple participants in a single trip.
4. Telehealth
Where agreed with the Participant, Occupational Therapy services may be delivered by telehealth (video or telephone). Telehealth services are claimed at the standard Occupational Therapy hourly rate against the Telehealth line item under the 2026–27 NDIS Pricing Schedule. The Provider will ensure telehealth is appropriate for the activity and that the Participant has provided informed consent to this mode of delivery.
5. Non-Face-to-Face Services
The Provider may also undertake activities that directly benefit the Participant but are not delivered in their presence. These activities are claimed against the dedicated Non-Face-to-Face (NF2F) line item under the 2026–27 NDIS Pricing Schedule and only where:
- The activity is reasonable and necessary to deliver the Participant’s supports;
- The activity could not be undertaken during a session with the Participant; and
- The activity is documented in the clinical record with date, duration and purpose.
Examples include clinical note completion linked to a participant goal, equipment research and prescription, case conferences, and liaison with other providers.
6. Reports
Where the NDIA requests a report from the Provider in connection with the Participant’s plan, the Provider charges for the time taken to prepare the report at $193.99 per hour, claimed against the dedicated NDIA Requested Reports line item under the 2026–27 NDIS Pricing Schedule.
Where the Participant or their representative requests reports (for example, for school, employer or external referral), the Provider will provide a written quote in advance and obtain the Participant’s consent before commencing the work.
7. Cancellations and No-Shows
The Provider applies the NDIS cancellation framework as set out in the 2026–27 NDIS Pricing Schedule and the NDIS Pricing Arrangements (or successor pricing rules).
- Short notice cancellation: A cancellation is treated as a short notice cancellation (or no-show) where the Participant gives less than 2 clear business days’ notice for an Occupational Therapy support.
- Fee: The Provider may claim 100% of the agreed fee for the cancelled support against the Participant’s NDIS plan, using the dedicated Cancellation line item.
- There is no limit on the number of short notice cancellations the Provider may claim in respect of a Participant. However, where cancellations occur frequently, the Provider will work with the Participant (and, where appropriate, their support coordinator or representative) to understand the cause and adjust the schedule of supports.
- The Provider will give the Participant a minimum of 24 hours’ notice if it needs to change or cancel a scheduled appointment. Where a session is cancelled by the Provider, no fee will be claimed.
8. What You Can Expect from Us
Therapy Mode’s responsibilities include:
- Reviewing the provision of therapy services with the Participant at each occasion of service, and providing services that meet the Participant’s needs at the Participant’s preferred times where reasonably practicable;
- Communicating openly, honestly and in a timely manner;
- Treating the Participant with courtesy and respect, free from discrimination, and consistent with the NDIS Code of Conduct;
- Consulting the Participant on decisions about how supports are provided;
- Giving the Participant information about the Provider’s complaints and feedback process and cancellation policy;
- Listening to feedback and resolving problems quickly;
- Giving the Participant a minimum of 24 hours’ notice where the Provider needs to change a scheduled appointment;
- Giving the Participant the notice required under this Agreement before ending the Service Agreement;
- Protecting the Participant’s privacy and confidential information in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles;
- Delivering supports in a manner consistent with all relevant laws including the National Disability Insurance Scheme Act 2013, the Australian Consumer Law, the NDIS Code of Conduct, and applicable NDIS Practice Standards;
- Keeping accurate clinical and financial records of supports provided; and
- Issuing regular invoices and statements of services delivered.
9. What We Expect from You
The Participant (or their representative) agrees to:
- Inform the Provider about how they wish supports to be delivered to meet their needs and goals;
- Treat the Provider and its staff with courtesy and respect;
- Raise any concerns about supports with the Provider promptly;
- Give the Provider a minimum of 2 clear business days’ notice if they cannot attend a scheduled appointment, or the short notice cancellation policy will apply;
- Give the Provider one (1) month’s notice in writing if they wish to end this Agreement; and
- Let the Provider know as soon as practicable if the Participant’s NDIS plan is suspended, varied, replaced, or if the Participant stops being an NDIS participant, or if their plan management arrangement changes.
10. Changes to this Service Agreement
Where changes to the supports or their delivery are required, the parties agree to discuss and review this Service Agreement. Any changes will be made in writing, signed and dated by both parties. The Provider will discuss any change to pricing with the Participant in advance, and will not change agreed prices without the Participant’s consent.
11. Privacy, Confidentiality and Records
Therapy Mode collects, uses, discloses and stores personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, the Health Records Act 2001 (Vic), and applicable Allied Health regulatory standards.
- Information is collected only as needed to provide safe and effective Occupational Therapy services and to comply with NDIS reporting and claiming requirements;
- Clinical records will be kept secure and retained for the minimum period required by law (generally 7 years from the date of last contact, or until the participant is 25 if the participant was a child at the time of service);
- Information will not be shared with third parties without the Participant’s consent, except where required or authorised by law (e.g. mandatory reporting, court order, or risk of serious harm); and
- The Participant may request access to their records or correction of inaccurate information at any time by contacting admin@therapymode.com.au.
12. NDIS Code of Conduct, Practice Standards and Safeguards
Therapy Mode and all its workers comply with the NDIS Code of Conduct and applicable NDIS Practice Standards. The Provider has obligations to:
- Act with respect for individual rights to freedom of expression, self-determination and decision-making;
- Provide supports in a safe and ethical manner with care and skill;
- Act with integrity, honesty and transparency;
- Promptly take steps to raise and act on concerns about matters that may impact the quality and safety of supports;
- Take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect and abuse; and
- Take all reasonable steps to prevent and respond to sexual misconduct.
Reportable incidents will be managed in accordance with the NDIS (Incident Management and Reportable Incidents) Rules 2018, and reported to the NDIS Quality and Safeguards Commission where required.
13. Ending this Service Agreement
Either party may end this Agreement by giving one (1) month’s notice in writing. Shorter notice may apply where there is a serious risk to safety, non-payment, or material breach of this Agreement. The Provider will assist with a safe and orderly handover to another provider where appropriate.
14. Complaints and Feedback
Therapy Mode welcomes feedback, including compliments, suggestions and complaints, as a way to improve our services.
If you are dissatisfied with any aspect of the service you receive, please contact us in the first instance: admin@therapymode.com.au or 1300 280 286.
If your complaint is not resolved to your satisfaction, or you prefer to raise it externally, you may contact:
NDIS Quality and Safeguards Commission: 1800 035 544 (TTY 133 677; National Relay Service 1800 555 677); www.ndiscommission.gov.au
